It has Call Center Outsourcing Service and call center operations in both the United States and off shore yet manages all activities across its enterprise from its Headquarters in South Pasadena, California.

All client services, Call Centers, IT (including data processing and storage), program management, training curriculum development and management, QA management and execution and operations management (including scheduling, control desk and internal telephony) are handled from our US base. Calls and e-mails can be processed in multiple contact center locations so customers receive the highest-possible levels of service.

This operational model is common in much larger companies - ABCI is unique in its class in providing a global service across a single enterprise and redundant call centers.

The cost of acquiring a new customer is five times the cost of retaining an old one. And because of this it is important that your customer interaction is managed in the best possible way. Customer Interaction Services at ABCI are tailored to provide superior customer interaction and hence leverage every customer relationship to the fullest. Our portfolio includes a whole gamut of customer facing offerings including 24/7 customer support through voice (in-bound and out-bound calls), e-mail and web mediums, telemarketing services and technical support services. We serve multiple industries including Retail, Financial, Telecommunications, Healthcare, Travel and Hospitality and Technology.

The key benefits of using our customer interaction services include:

• Improved customer service levels
• Reduced customer support/marketing costs
• Higher sales conversion rate
• Enhanced flexibility to manage service peaks and troughs, product lifecycles
• Homogeneous, clearly defined processes across geographies
• Greater coverage and number of interactions with customers

ABCI CALL CENTER CUSTOMER ACQUISITION SERVICES

ABCI'S customer acquisition call center services include prospect identification, campaign management, lead generation and fulfillment. In coordination with our clients' sales objectives, we implement and execute marketing campaigns using multi-channel communications in coordination with advertising and promotional sales programs. By tracking customer value over time against the cost of acquisition, we help our clients improve the quality and value of new customers while reducing the total cost of acquisition.

ABCI CALL CENTER CUSTOMER CARE SERVICES

Our customer relationship management (CRM) services are focused on enhancing the customer experience, our customer care services range from utilizing self-service products for frequently asked questions, to using web chat sessions for complex installation problems, to employing highly trained technicians for product support. We specialize in the design and delivery of complex, multi-channel solutions, including the use of cost competitive offshore locations. We act as the voice of the customer to our clients, providing valuable, real-time feedback on new products or campaigns.

ABCI CALL CENTER SOFTWARE APPLICATIONS

ABCI'S proprietary ACom Call Center Outsourcing Enterprise Software Application offers cost-effective Customer Relationship Management and call center services solutions for business applications.

ABCI CALL CENTER QUALITY ASSURANCES

The ABCI Account Management Team's main focus is to provide immediate assistance and feedback to you, utilizing Gantt charts or action item lists to manage various account refinements and ongoing activities.