How do you choose the right partner when other telephone answering service providers promise the latest and greatest features and sell you every conceivable concept? Sometimes no matter what the latest innovation is, or what the hottest topic that people are discussing, the important things don't change. Like excellent quality customer service.
Here's four solid reasons why we believe Access can exceed your expectations:
Pride of Call Center People: Although Access has clearly defined systems and processes as a business; you still need the confidence that the people "at the helm" are conscientious, trustworthy and capable. Access has sought to fill it's Senior Management Team with experts in their relative fields. That's why our Call Centre Director has over 25 years experience, managing multi-site call center totaling well over 1000 seats. Our Directors have held executive positions with multi-national retail and hospitality groups. Our Client Services Manager oversaw the relationship management of key commercial accounts for some of the best and brightest companies in Orange County, California and nationwide in the USA. There's a wealth of experience in the team that you can rely on to provide the right results.
Respected Call Center Partnership: Although great systems and people are an absolute necessity, unless there's a desire to partner with clients; then this expertise never gets connected to your business. Fortunately, partnering with clients and connecting with your end results is what makes the Management Team's days a lot more fulfilling. When partnering with you, we aim to be the best call center answering service that you have ever experienced.
Fully Understand Your Goals: We want to fully understand the outcome you need to achieve from a Call Center, and the culture and preferences of your organization in the way this is implemented. We want to be be creative and propose relevant solutions (that often go beyond just the call center elements) that can add value and enhance the result you're looking to accomplish. We want to fully adopt the final Call Center plan that you choose - you're in control, it's your product, service or project and we're here to answer, listen and to serve. We promise to be transparent - in our book, transparency gives rise to trust. By being open and honest about how well we are achieving your Call Center objectives allows us to work together to make the service continually improve - and achieve even better results in future.
Call Center Passion: Call Center Passion may sound as though is "way-out there," but we are talking about our work ethic and instilling it in our team. We are trying to convey that the culture of Access is anything but dull (to say the least). It's a passionate place to work and that's reflected throughout our whole call center staff team. When handling calls for our clients, our staff are passionate about getting the sales closures, or resolving the customer service queries. We'll often go beyond the call of duty just because we're wired that way. Our Client Services team are equally committed to your client experience; listening, understanding and connecting with your objectives and the task in hand.
Access'S Los Angeles call center and Help Desk service are ranked best among clients, and consultants. Call center and Help Desk services are also available for all of California, especially Los Angeles County and Orange County. Access has operated call centers for over 50 years providing service to over 10,000 clients. Access works with each client on an ongoing basis to customize our service applications to assist you in meeting your business objectives.