Access Call Center Service

Answering Service of California

Access Communications is the leading outsourced contact center solution provider for organizations in the United States and Canada. We specialize in campaigns that require inbound and outbound call platforms and web-based interaction. Our U.S. based company blends superior people development with first rate technology solutions to ensure our clients receive terrific service and results.

Our call center foundation has been built, since 1983, on CRM technology and the mastery of technology support provision. It understands very well the importance of quality CRM and call center technology and has put in place the most advanced, customizable systems to meet our clients needs. A flexible call-reporting package is an essential ingredient in providing feedback to customers of performance and service levels and details of our technical support service. We have developed, and frequently modified, our CRM & call center technology to respond to the varied needs of our client base. Our call center technology allows individual call records and call driver reports are available on the web in a format designed for post call analysis by each client. We are confident of our ability to provide the level and flexibility of call detail reporting you require to meet your needs. We have the in-house ability to modify our system and therefore are not restricted by off-the-shelf call-reporting software solutions. Calling reports complete with call report details are available to meet your specific CRM needs as outlined in your request for proposal document. Plus, we are an avid user of the enterprise editions of TelcoMgr and SWORD software. We utilizes a state of the art Call Center system to handle calls, which allows skill based routing, computer-telephony integration (CTI) and next available agent functionality to lower call handle times. Our Call Monitoring solution allows for quality control and liability concerns to be easily satisfied. Calls can be recorded and graded, or can be listened to real-time. We have dedicated broadband connections, and redundant backup network feeds which minimize downtime. All call centers are inter-connected via wide area network extensions to allow file sharing from all call centers.

 

 

Access Communications

145 E. Columbine Avenue,
Santa Ana, CA 92707