THE OC CALL CENTER SERVICE
USA Nationwide Call Center Services Right in Orange County, California
Why it makes since for a businesses or non-profit organizations to outsource these services?
The cost of acquiring a new customer is five times the cost of retaining an old one. And because of this it is important that your customer interaction is managed in the best possible way.
Customer Interaction Services at Access are tailored to provide superior customer interaction and hence leverage every customer relationship to the fullest. Our portfolio includes a whole gamut of customer facing offerings including 24/7 customer support through voice (in-bound and out-bound calls), e-mail and web mediums, telemarketing services and technical support services. We serve multiple industries including Retail, Financial, Telecommunications, Healthcare, Travel and Hospitality and Technology.
Some of the key benefits of using our customer interaction services include:
- Improved customer service levels
- Reduced customer support/marketing costs
- Higher sales conversion rate
- Enhanced flexibility to manage service peaks and troughs, product lifecycles
- Homogeneous, clearly defined processes across geographies
- Greater coverage and number of interactions with customers
CALL CENTER CUSTOMER ACQUISITION SERVICES
Access'S customer acquisition services include prospect identification, campaign management, lead generation and fulfillment. In coordination with our clients' sales objectives, we implement and execute marketing campaigns using multi-channel communications in coordination with advertising and promotional sales programs. By tracking customer value over time against the cost of acquisition, we help our clients improve the quality and value of new customers while reducing the total cost of acquisition. Today's business is largely dependent on the regular flow of qualified sales leads. The constraint on marketing spending has made it essential to lower the cost per lead. Customer contact centers are a vital tool for customer acquisition.
Access'S solutions are centered on lowering the customer acquisition cost and improving the quality of new customer wins. Access helps it clients find and win new customers through a variety of customized solutions. These include but are not limited to:
- Call Center Order Management and Sales
- Call Center Location Referrals
- Call Center Inquiry and Lead Management
Access CUSTOMER CARE SERVICES
Focused on enhancing the customer experience, our customer care services range from utilizing self-service products for frequently asked questions, to using web chat sessions for complex installation problems, to employing highly trained technicians for product support. We specialize in the design and delivery of complex, multi-channel solutions, including the use of cost competitive offshore locations. We act as the voice of the customer to our clients, providing valuable, real-time feedback on new products or campaigns. Access realizes that the cost of a new customer acquisition is probably 5 times more that the cost of retaining your existing clients. As your partner, Access finds ways to increase your quality and retention capability through our client specific customer care solutions. No one solution fits the needs of every client's business and ideology; therefore, each of our solutions is customized based upon information provided by our clients, combined with our 50+ years of experience and expertise of implementing complex applications.
Some of the typical customer care service offerings are focused toward:
- Repeat purchases
- Cross-sell/Up-sell purchases
- Change of personal details
- Complaint and issue resolution
- Billing information
- Thank-you or other client initiated information calls
- Loyalty clubs
- Investor account inquiries
- Dealer location calls
- Fraud detection / prevention calls
- Requests for maintenance support
- Warranty calls
Because each customer relationship is valuable, and actually less expensive to maintain than to acquire, Access offers complete solutions which allow our clients to leverage each customer contact, providing added value in each stage of the customer lifecycle:
Our Contact Center Services include but are not limited to :