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ACom Enterprise Software Application

ACOM Call Center OutsourcingABCI'S proprietary ACom Enterprise Software Application offers cost-effective Customer Relationship Management solutions for business applications.

A-Com supports ABCI'S belief that there is a strong correlation between a satisfied customer, a loyal customer and an increase in the company's profitability.

ABCI built ACom to meet the comprehensive, integrated CRM approach, around the concept of pre-formatted Smart Applications that provide a unique platform and database independence for Web and client/server development.

ACom's scalable, manageable and flexible suite of applications offers:

  • Comprehensive, real-time Call Center information
  • Call Center Application integration
  • Legacy Call Center system integration
  • Integrated Call Center customer view
  • Multiple Call Center communication channel management
  • Intelligent Call Center workflow
  • Call Center Customization

 

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