A-Com supports ABCI'S belief that there is a strong correlation between a satisfied customer, a loyal customer and an increase in the company's profitability.

ABCI built ACom to meet the comprehensive, integrated CRM approach, around the concept of pre-formatted Smart Applications that provide a unique platform and database independence for Web and client/server development.

ACom's scalable, manageable and flexible suite of applications offers:

• Comprehensive, real-time Call Center information
• Call Center Application integration
• Legacy Call Center system integration
• Integrated Call Center customer view
• Multiple Call Center communication channel management
• Intelligent Call Center workflow
• Call Center Customization