Order Management and Sales

ABCI manages the complete order management and sales process for its customers. Some of the services that we provide include:

• Order taking
• Presales handling FAQ and objection handling
• Access to customer information
• Item-specific help screens
• Price points specified by media source codes
• Online inventory status
• Item-specific up-selling and cross-selling by agent
• Pricing computations
• Multiple "ship-to" address processing
• Real-time access to customer system (remote or via Internet)
• Agent sales incentive programs